Privacy policy

Last updated: 22 August 2026

This Privacy Policy describes how Highway Shine Co. ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from highwayshineco.com.au (the "Site"), or otherwise communicate with us. "You" and "your" means you as a customer, website visitor, or other individual whose information we collect under this Privacy Policy.

By using or accessing the Site, you acknowledge that your personal information will be handled as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational or legal reasons. We will post the revised policy on the Site and update the "Last updated" date above.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

We may use information we collect about you to communicate with you, provide or improve the Site and our services, process and fulfil orders, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Site, our rights, and the rights of our customers or others.

Information We Collect Directly from You

Information you directly submit to us may include:

• Contact details including your name, address, phone number, and email address.
• Order information including your billing and shipping address, transaction and payment information made available to us by our payment providers, email address, and phone number.
• Account information including information used to create and secure your account, if you create one.
• Customer support information including information you provide when contacting us about an order, product, return, or other enquiry.

Some features of the Site may require you to provide certain information. You may choose not to provide it, but this may prevent you from using those features or completing a transaction.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Site ("Usage Data") using cookies and similar technologies. Usage Data may include device and browser information, network connection information, IP address, and information about how you navigate and use the Site.

Our store operates on the Shopify platform. For information about cookies used by Shopify to provide its services, see Shopify's Cookie Policy: https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can configure your browser to remove or reject cookies. Blocking cookies may affect how parts of the Site function.

Your browser may allow you to send a "Do Not Track" signal. Like many websites, our Site may not respond to all such signals.

Information We Obtain from Third Parties

We may obtain information about you from third parties that help us operate the Site and provide our services, including:

• Shopify, which provides the e-commerce platform our store operates on.
• Payment providers, including Shopify Payments and payment methods such as Shop Pay, Apple Pay, and Google Pay where available and selected by you.
• Delivery, freight, postal, and logistics providers involved in fulfilling and delivering your order.
• Other service providers that help us operate, maintain, secure, or improve our online store.

Information we obtain from third parties is handled in accordance with this Privacy Policy and any applicable legal requirements.

How We Use Your Personal Information

• Providing our products and services. We use your personal information to process transactions, fulfil and ship orders, manage your account if you have one, and handle returns or exchanges under our Refund Policy.
• Customer support and communication. We use your information to respond to enquiries, provide customer support, and send order, shipping, account, and other service-related communications.
• Marketing. With your consent or where otherwise permitted, we may send marketing communications by email. You can opt out at any time using the unsubscribe link included in those communications.
• Advertising and analytics. We may use analytics, marketing, or advertising services to understand how customers use our Site and to improve our services. Where these services involve the collection or disclosure of personal information, we will handle that information in accordance with this Privacy Policy and applicable law.
• Security and fraud prevention. We may use personal information to detect, investigate, and prevent fraudulent, illegal, or unauthorised activity and to protect our customers, our business, and the Site.
• Legal and operational purposes. We may use information where reasonably necessary to comply with legal obligations, maintain business and transaction records, resolve disputes, and enforce our agreements.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

• Shopify, our e-commerce platform provider.
• Payment providers and financial service providers involved in processing transactions.
• Delivery, freight, postal, and logistics providers involved in fulfilling orders.
• Technology, hosting, analytics, security, and other service providers that assist us in operating the Site.
• Professional advisers, insurers, regulators, law enforcement agencies, courts, or other authorities where required or permitted by law or reasonably necessary to protect our legal rights.
• A prospective purchaser, successor, or relevant adviser in connection with a sale, merger, restructuring, or transfer of all or part of our business.

We do not sell your personal information. We only disclose personal information as described in this Privacy Policy, including to service providers that help us operate our store, process transactions, provide services, and fulfil orders.

Security and Retention of Your Information

We take reasonable steps to protect the personal information we hold. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send sensitive information to us through insecure communication channels.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business and transaction records, meet applicable legal and tax obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information, why we hold it, and any applicable legal requirements.

Where Your Information Is Held

Our online store operates using Shopify and other service providers that may process or store information using infrastructure located outside Australia.

Because these providers operate global services, we do not control the physical location of every system used to process information. Where we use third-party service providers, information may therefore be processed in jurisdictions with privacy laws that differ from those in Australia.

Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights in relation to your personal information, including to:

• Access personal information we hold about you.
• Correct personal information that is inaccurate, incomplete, or out of date.
• Request deletion of certain personal information, subject to applicable legal and record-keeping requirements.
• Withdraw consent where we rely on your consent, including for certain marketing communications.
• Complain if you believe your personal information has been mishandled.

To exercise a privacy right or make an enquiry, contact us using the details below. We may need to verify your identity before actioning a request.

In some circumstances, we may be unable to action a request, including where we are required or permitted by law to retain information. If that happens, we will explain why where appropriate.

Children's Data

The Site is not directed at children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

Third-Party Websites and Links

Our Site may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party services. We recommend reviewing their privacy policies before providing personal information.

Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below so we can investigate and try to resolve the issue.

Depending on the circumstances, you may also be able to lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.

Contact

For questions about this Privacy Policy, to make a privacy request, or to raise a privacy concern, contact us at sales@highwayshineco.com.au.

Highway Shine Co.
Phone: 0428 767 461
Australia
highwayshineco.com.au